Exciting developments are in store for individuals with disabilities in Indonesia’s rail transportation system. Commencing on September 17, 2023, Kereta Api Indonesia (KAI) will extend a generous 20 percent discount on train fares to passengers with disabilities.
Joni Martinus, the Vice President of Public Relations at KAI, elaborated on this initiative, outlining the comprehensive scope of this discount. Passengers with disabilities will benefit from a 20 percent reduction in fares across the board, encompassing executive, business, and economy class tickets.
This fare adjustment is set to come into effect on September 17, 2023, and will continue to be available thereafter. To access this reduction in fare, passengers with disabilities will utilize a dedicated reduction facility.
Joni Martinus underscored the significance of this discount, framing it as a special offering from KAI in honor of National Customer Day. He emphasized that this concession is aimed at providing assistance and recognition to individuals who contend with long-term physical, intellectual, mental, and/or sensory challenges.
To avail themselves of this reduced fare, passengers with disabilities are required to complete a registration process. This registration is to be conducted at the customer service station, and it is imperative that it is completed no later than two days before the intended train departure. Crucially, this registration process mandates the presentation of an original certificate issued by a hospital or health center, officially confirming the passenger’s status as an individual with a disability.
Additionally, for the convenience of those with disabilities, provisions have been made for the registration process to be conducted by a designated representative. In such cases, the representative must present the original certificate from a hospital or health center, the passenger’s original ID card (KTP), and a passport-sized photograph of the passenger with a disability who is being registered.
It is crucial to note that this registration process is a one-time requirement. Subsequent travel plans can be accommodated with ease, allowing passengers to secure their tickets at the reduced rate either through the Access application or by visiting the ticket counters at the train stations.
Furthermore, Joni Martinus outlined a critical requirement for passengers with disabilities utilizing this reduced fare. During the boarding and inspection procedures on the train, passengers availing of the disability reduction rate must furnish either their original ID card or the original certificate confirming their disability status.
Failure to produce these documents during boarding or inspection would result in the ticket being invalidated, and the passenger would be disembarked at the earliest available opportunity.
In conclusion, this reduction in fare for passengers with disabilities is anticipated to usher in a new era of accessibility and convenience for those who wish to embark on train journeys that are safe, comfortable, and punctual.
KAI’s commitment to inclusivity and equitable access is manifested in this meaningful initiative, designed to enhance the travel experience for individuals with disabilities while promoting social integration and mobility.