The traditional practice of purchasing tickets in person at sea transportation terminals is gradually giving way to the convenience of online ticket sales. This shift towards online ticketing isn’t limited to Java; it’s expanding beyond, with Lembar Port in Lombok, West Nusa Tenggara, set to adopt this system starting from tomorrow, Tuesday (29/8/2023).
According to Shelvy Arifin, Corporate Secretary of PT ASDP Indonesia Ferry (Persero), this transition to online ticket sales carries significant benefits for both passengers and companies. It allows companies to accurately track the number of vehicles and passengers crossing, eliminating fraudulent activities at ports. This, in turn, positively impacts the company’s revenue.
Before implementing this expanded online ticketing service, comprehensive analyses and observations were conducted to address various issues, including unpredictable demand that often resulted in long queues at busy service points.
The adoption of online ticketing isn’t limited to Lembar Port; it’s already in place at Padangbai Port in Bali, having commenced on Friday (25/8/2023).
Taking a look at the data, in 2022, Lembar Port saw a total of 70,383 passengers and 162,210 vehicles crossing. From January to July 2023, these numbers were 58,010 passengers and 116,679 vehicles.
Similarly, Padangbai Port recorded 101,770 passengers and 221,657 vehicles in 2022. In the first seven months of 2023, these figures were 76,838 passengers and 146,095 vehicles.
Given the significant volume of travelers utilizing Lembar and Padangbai Ports, expediting the digitalization process was deemed essential. Shelvy emphasized that the implementation of online ticketing services not only streamlines operations but also serves as a deterrent against fraudulent activities, promoting integrity and convenience for all stakeholders involved.