Changes in the Rules for Face-to-Face Services at the Immigration Office


PPKM level decrease in several regions in Indonesia has affected public services operations, including the immigration office.

Achmad Nur Saleh, Head of Sub-Division of Public Relations of the Directorate General of Immigration, said that passport and foreign services at the immigration office are now adjusting to the PPKM level.

For areas whose PPKM level has been lowered, the immigration office has started to open face-to-face passport and residence permit services. However, the number of applicants accepted is still limited and must comply with health protocols.

Currently, the public has started to be able to take passport queue numbers online through the Online Passport Queue Registration Application (APAPO).

Previously, APAPO did not provide a queue quota. But now, a passport queue quota has been provided. The number is still limited at each immigration office by adjusting the policies of each local government.

Quoting from, the passport queue quota on APAPO will be updated every Friday at 2 PM Western Indonesian Time. People who plan to take care of their passports are expected to check the queue quota after that time. 

Meanwhile, foreigners who want to apply for a residence permit can directly contact the local immigration office.

As a reminder, restrictions on the entry of foreigners into Indonesian territory are still in effect. This is in accordance with the Minister of Law and Human Rights Regulation Number 27 of 2021.