Soekarno-Hatta Airport included in the world’s best airports or the Top 100 World’s Best Airport version of the Skytrax World Airport Awards 2021. Muhammad Awaluddin, President Director of PT Angkasa Pura II, said the Soekarno-Hatta airport recorded four achievements in this annual event.
“The first achievement is that Soekarno-Hatta Airport’s ranking improves in the world’s best airports or the Top 100 World’s Best Airports. In 2021 Soekarno-Hatta Airport was ranked 34th in the world, or up from 35th position in 2020,” said Awaluddin on Friday (August 6, 2021).
The second achievement is The 2021 Covid-19 Airport Excellence Awards. Soekarno-Hatta Airport is considered capable of implementing the best health protocols, the best hygienic protocols, and the best security protocols during the Covid-19 pandemic.
Furthermore, the third achievement is the Top 10 Best Airport Staff in Asia 2021 award. This award was given for the customer’s assessment of the quality of service provided by front-line staff at the airport, measuring attitude, friendliness, and kindness. Efficiency Front-line staff, including customer service or counter staff formations, immigration staff, security staff, retail, food & beverages, and other staff who deal directly with customers.
Then, the fourth achievement was to be ranked 6th in the world’s best airport by Passenger Number 2021 in the category of 20-25 million passengers per year.
Innovation is also presented in services to customers at Soekarno-Hatta Airport, such as the personnel digital officers existence with digital devices, Video Customer Assistant (VICA), concierge express, etc.
Muhammad Awaluddin said customer service at Soekarno-Hatta Airport was also supported by the iPerform application used by AP II internals.
Through iPerform, various services that have an impact on customer satisfaction can be monitored, such as baggage services, utilization of check-in counters, and the parking stands to facilitate the arrival and departure of airplane passengers.
As additional information, the Skytrax World Airport Awards 2021 is a world-class prestigious event that awards the best airports in the world based on a survey with respondents from more than 100 countries involved.